Job and Career Info

LIBRARY OF CONGRESS FCU MD

The Library of Congress Federal Credit Union has an immediate opening for a Call Center Supervisor.

Call Center Supervisor

Position Responsibilities:



· The qualified candidate will be responsible for:
· Managing the day-to-day operations of our Call Center.
· Personnel support, including coaching, staff development, hiring and performance evaluations
· Assist in developing and implementing short and long term goals for the call center
· Recommends, develops and implements improvements for call center operations
· Manages and coordinates implementation of customer service system.

Our Call Center serves as one of the first contact points for our membership and is responsible for daily telephone, email and postal communications of the credit union. Additional call center responsibilities include:
· Processing account transactions
· Researching, solving and responding to member inquiries
· Cross selling member services
· Back-office operations support

Position Requirements:

Proven Call Center supervisory experience with excellent written and verbal communications skills and proficiency with Outlook, Word and Acrobat are required. Financial Institution experience is preferred, but not required.

Company Information:

The position is located in our Administrative Office conveniently located just off Routes 50 & 495 in New Carrolton, Maryland and within walking distance to the Metro Orange Line.

Monday through Friday hours only. Excellent benefits include health, dental, vision, prescription, life and disability insurance, 401k and tuition reimbursement.


To Apply For This Position:

Please forward resumes and salary requirements through email (jobs@lcfcu.org) or fax to 202-707-6418.